Your extra pair of hands

Standard conditions of business






1. Scope
These Standard Terms apply to the supply of all products and services by Essential Secretarial Services, except software products, unless we otherwise agree in writing.

2. Agency
We accept orders and instructions only on the basis that those instructing us do so as principals and are liable directly to us for payment of our account.

3. Delivery of products and services
Services are delivered on the date agreed between us unless otherwise stated. Services are provided using reasonable skill and care.

4. Payment
We may require cash payment in advance before providing any goods or services. Where we have agreed credit terms for you our invoices are due for payment 14 days from their date. We reserve the right to charge for costs and expenses incurred in recovering late payments, and to charge interest at the rate then in force pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 as at the due date.

5. Right to cancel
You may cancel at any time, however you will forfeit any deposit agreed between us. Late cancellations, i.e. less than 5 days, may incur a charge for administration. The right to cancel does not apply to services which have been personalised or made to your specifications or to services once performance of those services has started with your approval.

6. Data protection
Essential Secretarial Services is registered with the Information Commissioner's Office. ESS will use personal information which we hold about you to provide our services and products to you, for credit control and market research purposes and to inform you about our services and products and training sessions or events which we believe may be of interest to you.

If you do not wish to receive information from us please write to the Proprietor, Essential Secretarial Services, P.O. Box 34, Freshwater, Isle of Wight, PO40 9ZJ marking the envelope 'Data Protection'.

You have the right, by written request and on payment of a small fee, to a copy of any personal data (as defined in the Data Protection Act 1998) which we hold about you.

7. Customer services
If you are unhappy with any aspect of our service, please contact the Proprietor, Essential Secretarial Services, P.O. Box 34, Freshwater, Isle of Wight, PO40 9ZJ. Any complaints will be dealt with sympathetically and we will work with you to reach a satisfactory conclusion.

8. Changes to Standard Terms
We reserve the right to make changes to these Standard Terms from time to time.

9. Jurisdiction
Contracts between us will be concluded in the English language and our relationship with you will be governed by English law and will be subject to the exclusive jurisdiction of the English courts.



Telephone: 01983 754666





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